What our friends say…

I thought the Positive Directions course was excellent, sorry that it has finished!

Gary & Ross are brilliant plus all the team behind the scenes.

Thank you so much.


First Point has helped me to gain confidence and motivation to move forward with my life after prison. When I left prison, I felt hopeless and didn’t expect anyone to want to help me.

First Point offered round the clock support and the sessions shown me that it is possible to make a life after prison, I never felt judged or looked down on the team were lovely and really tailored the support and guidance to what I needed.


Fantastic course to attend. Lots of support given.
Great Fun.


Gary and Amanda were able to help me see that there is a light at the end of the tunnel and that I can keep going.

I am now the most confident I have ever been and feel a lot better about myself and feel I am starting to like myself because the guys have shown me just how brave I have been all these years.


Had a fun time as well as learning skills to improve my life.


I never would have imagined that in just 8 sessions I could feel and be so different. My confidence, self-worth and mood are just completely different, and I finally feel at peace with myself.

Gary and Amanda have shown me that I have the skills to help others and are going to help me to move into peer mentoring work now that I have the confidence and believe in myself that I can do it.


A great group of people and your staff are top draw, give them my regards 🙂


Run very well, nice polite atmosphere to work in.

Cozy and eventful.

I achieved more than I expected from it.

Group 4 learner B

Thoroughly enjoyed my time at Positive Directions.

I felt I was supported every step of the way and I have learned a lot of skills.


Positive4People has changed my life!

Never could I have even dreamed I would be able to do anything positive never mind voluntary work. Because of the help Amanda and Gary have given me I am now a peer mentor at Arch Recovery College and I couldn’t have done it without First Point.


Thanks Gary, your support has helped me in many ways.

I know at times I struggle with my mental health but doing your course and the support I get makes things easier for me.

Thank you.


When I started the course, I was lonely, anxious and didn’t have any real drive to do anything, after only a few sessions, I was already feeling more hopeful, more confident and a lot less anxious. Gary and Amanda were able to make me feel at ease and really listened to my story and totally changed the way I thought about what I had been through.


Friendly environment.

Felt safe and welcome throughout course.

Group 4 Learner A

Because of Gary inspiring me to deal with my problems I learned loads of new skills by doing this course.

I have learned communication skills and to be able to make eye contact with people while talking to them.

Group 5 Learner F

Friendly tutors, welcoming classroom.

Gained so much from each session and I loved that they were interactive and I wasn’t just sat listening to someone talk at me.

Group 5 Learner A

First Point Training is an essential part of the new austerity landscape. There are many people being processed like tins of beans by agencies wishing to profit from difficult social circumstances not of their own making. First Point breaks the mould in having a leadership team and staff that care about the people in the system.

First Point staff are using their experienced and knowledge to effect change and make significant changes in people’s lives.

I am aware of the people whose lives have significantly benefited from First Points Activity. It is clear staff go above and beyond their roles to effect change. I would fully endorse the model of delivery First Point have introduced into this landscape.

Darren Archer, Northern England Clinical Network Mental Health

Very professional and approachable, I have worked alongside many of the team delivering in at times a hostile environment and witnessed always calm and professional attitudes to any given situation. At all times delivery was customer focused.

Since I have come to work in the community I have been very much supported by the team, they have gone above and beyond to support customers I have referred to them, including customers out of their area.

Lyndsey Donald, National Careers Service

Having dealt with First Point Durham on numerous occasions I can’t speak highly enough for you all.

Always super efficient and deals with any concerns quickly and professionally.

Keep up the super fantastic work you all do.

Emma Kelly-Wilson, RAW Digital Training Ltd

Mandy and First Point are a go to company for reliability, honesty and confidence in producing predetermined outcome on time, quality standards and assurance is engrained in their work ethics and they are really nice people

A joy to work with.

Melvin Pears MBE, Finchale College

First Point Training were commissioned to deliver motivational interventions to engage men in learning and skills activity via the education provider. The provisional evidence demonstrates positive engagement. Men report high levels of satisfaction.

First Point Training have been very responsive to delivery within a custodial environment.

Tim Allen, HMP Durham

Thank you for the help and support you provided for my checkpoint client. He spoke as highly of you as you all did him. He has since successfully completed checkpoint and it was great to see that by accessing On The Road his confidence and self-worth grew so much. He was in a really difficult place when I first referred him to you, so I just want to say thank you for your patience with him and for your constant updates.

I hope to refer another client in the near future!

Yasmin Tyson, Durham Constabulary